Refund & Cancellation Policy
Thank you for choosing First Principles Co. We want to ensure your satisfaction with our products and services. Please read this Refund & Cancellation Policy carefully before making a purchase. By using our products or services, you agree to abide by the terms outlined below.
- Refund Policy
1.1. Digital Products We offer a 30-day money-back guarantee on all our digital products, such as online courses, e-books, and downloadable resources. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To initiate the refund process, please contact our customer support team at [email protected]. Refunds will be issued to the original payment method within a reasonable period.
1.2. Physical Products For physical products, such as books or merchandise, we accept returns and provide refunds for defective or damaged items only. If you receive a defective or damaged product, please contact our customer support team within 14 days of receiving the item. We may require proof of the defect or damage, such as photographs or a return of the item. Once we have verified the issue, we will provide instructions for returning the product, and upon receipt, we will issue a refund or send a replacement, depending on your preference.
- Cancellation Policy
2.1. Online Courses or Programs If you wish to cancel your enrolment in an online course or program, please notify us within the specified cancellation period, which is typically 7 days from the course start date. Cancellation requests received within this period will be eligible for a full refund. However, if you have already accessed or downloaded any course materials, we reserve the right to deduct a reasonable fee to cover the resources you have received.
2.2. Coaching or Consulting Services For coaching or consulting services, cancellation policies may vary depending on the nature of the service and the agreed-upon terms. Please refer to your specific service agreement or contract for cancellation details. If you have any questions or need assistance, please contact our customer support team.
- Timeline for Refunds and Cancellations
3.1. Refunds Once your refund request has been approved, we will process the refund within 3-4 business days from the date of approval. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
3.2. Cancellations If you cancel your enrolment or subscription within the designated cancellation period, we will process the cancellation and refund, if applicable, within 5-6 business days from the date of your cancellation request.
- Contact Us
If you have any questions or need further clarification regarding our Refund & Cancellation Policy, please contact our customer support team at [email protected]. We will be happy to assist you.
Please note that this Refund & Cancellation Policy is subject to change without prior notice. The most recent version will be posted on our website.
Last updated: 13th July 2023